Dick and Tom Wake, co-presidents of Eby-Brown, believe that we can only be successful if all members of Eby-Brown strive to reach their respective goals.

With that in mind, Dick and Tom drafted the following "Tree House Rules" which are the framework of our company culture.

 1.  Urgency - We have a sense of urgency in everything we do.  We don't talk about it - we do it and do it now!

 2.  Problems - Everyone at Eby-Brown is problem solver.  We will fix any problem we encounter, and scream for help if we can't solve it ourselves.

 3.  Detail - There are a million details in everything we do.  We don't ignore details.  We pay attention to them.

 4.  Follow-through - If you say you're going to do something, do it when it is expected.  Don't make someone ask twice.

 5.  Communicate - If we can't immediately solve a situation, we will tell you when you can expect us to get back to you.

 6.  Customer is (2nd only to) God - We don't "deal" with customers.  We worship them, make them our friends and make them like us so much they don't ever want to leave us.

 7.  Employment - Our paychecks may say "Eby-Brown," but our customer is our employer.  He/she can fire us at any time for any reason.

 8.  No and Can't - We always ask our managers for permission before we use the words "no" and "can't" with one of our customers.  If there is a good reason - it's rare.

 9.  Co-Workers - We treat our co-workers as our customers.  Re-read the above!

10.  Fun - We spend at least 33% of our waking hours at Eby-Brown so we have fun and are fun.  If we don't enjoy our jobs and have fun doing them, we won't be very good at them.  We share ideas on how to make employment more enjoyable for us all. 

That's the Eby-Brown culture.